Frequently Asked Questions (FAQ)

Last Updated: [2025-5-22]

🌐 General Questions

Q1: Where do you ship?

We currently deliver only to addresses within the 50 U.S. states. We do not ship to PO boxes, APO/FPO addresses, or international destinations outside the U.S.

Q2: Where are your products made and shipped from?

All products are 3D printed and shipped from our facility in China.

🛒 Orders & Payments

Q3: What payment methods do you accept?

We currently accept PayPal only. Future payment options (e.g., credit cards) will be announced on our website.

Q4: Are taxes included in the price?

Yes! Prices include U.S. sales tax based on your shipping address. However, customs duties (if applicable) are your responsibility.

Q5: How long does production take?

  • Standard Orders: Processed within 3 business days after payment.

  • Delays: Rare technical issues may extend this timeline. We’ll email you if delays occur.

📦 Shipping & Delivery

Q6: How long does delivery take?

  • Estimated Delivery: 7-10 business days after shipment (excludes customs clearance).

  • Track your order via the carrier’s website using the tracking number emailed to you.

Q7: What if my package is lost or damaged?

Contact us at [support@yourdomain.com] within 14 days with:

  1. Photos of damaged items (if applicable)

  2. Tracking number
    We’ll investigate and resolve the issue promptly.

Q8: Why am I being charged customs fees?

While we handle U.S. sales tax, customs duties may apply depending on your state’s import regulations. Check with local authorities for details.

🔄 Returns & Refunds

Q9: Can I return a custom 3D printed item?

  • Custom Prints: Non-refundable unless defective or materially deviates from your design. Submit a return request within 14 days with evidence.

  • Pre-Made Products: Return unused items in original packaging within 30 days for a refund.

Q10: How are refunds processed?

Refunds are issued via your original payment method (PayPal) within 5-10 business days after approval.

🖨️ Design & Product Questions

Q11: What file formats do you accept for custom prints?

We accept STL and OBJ files. Ensure your design meets our 3D Printing Guidelines (e.g., wall thickness, supported structures).

Q12: Can you print copyrighted or weapon-related designs?

  • No. We reject designs violating intellectual property laws or containing prohibited content (e.g., firearms). Learn more in our Terms of Service.

Q13: What materials do you use?

We offer [PLA/ABS/Resin] in multiple colors. Material details are listed on each product page.

🔐 Account & Security

Q14: How do I reset my password?

Click “Forgot Password” on the login page. A reset link will be sent to your email.

Q15: Can I delete my account?

Yes. Contact us at [linqingqun0@gmail.com] or navigate to Account Settings → Delete Account.

📞 Need More Help?

  • Email: [linqingqun0@gmail.com]

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