Shipping & Delivery Policy

Last Updated: [2025-5-22]

At [ArkonX], we specialize in delivering 3D printed products exclusively to addresses within the United States. All orders are shipped from our facility in China, and prices include applicable U.S. sales taxes. Please review the details below for clarity on timelines and policies.

1. Production & Processing

  • Production Time: Orders are manufactured within 3 business days after payment confirmation.

  • Delay Notifications: If delays occur (e.g., material shortages), we will notify you via email within 24 hours.

2. Shipping to the United States

2.1 Shipping Methods & Costs

  • Carriers: We use DHL Express or FedEx International Priority for fast, tracked delivery.

  • Free Shipping: Shipping costs are currently included in all product prices.

  • Future Changes: We reserve the right to add shipping fees later, which will be displayed at checkout.

2.2 Delivery Timeline

  • Estimated Delivery: 7-10 business days after shipment (excludes customs clearance time).

  • Tracking: A tracking number will be emailed once your order leaves our facility.

2.3 Taxes & Duties

  • Tax-Inclusive Pricing: Product prices include U.S. sales tax calculated based on your shipping address.

  • Import Duties:

    • We declare all packages as “3D Printed Goods” with accurate product values.

    • Duties may apply depending on U.S. customs regulations. You are responsible for any charges levied by customs.

3. Address & Delivery Validation

  • U.S. Only: We do not ship to addresses outside the 50 U.S. states or PO boxes.

  • Address Accuracy: Double-check your shipping address at checkout. We are not liable for errors in customer-provided addresses.

  • Failed Deliveries: If a package is returned due to an invalid address, re-shipping fees will apply.

4. Lost or Damaged Packages

  • Reporting: Contact [inqingqun0@gmail.com] within 14 days of shipment with:

    • Photos of damaged items (if applicable)

    • Tracking number and order details

  • Resolution: We will file a carrier claim and provide replacements/refunds upon verification.

5. Holiday & Peak Season Delays

  • Impacted Periods: Delivery times may extend during:

    • U.S. holidays (e.g., Christmas, Thanksgiving)

    • Chinese public holidays (e.g., Lunar New Year)

  • Proactive Notices: Delays will be announced on our website or via email.

6. Contact Us

For shipping support:
Email: linqingqun0@gmail.com

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