Terms of Service

Last Updated: [2025-5-22]

Welcome to [ArkonX] (“we,” “us,” or “our”). These Terms of Service govern your access to and use of our 3D printing services, product sales platform, and related features (collectively, the “Services”). By placing an order or using our Services, you agree to comply with these Terms. If you disagree, do not use our Services.

1. Services Overview

We provide:

  • Custom 3D Printing Services: On-demand manufacturing of 3D models submitted by users.

  • Product Sales: Purchase of pre-designed 3D printed goods and accessories.

  • Design Marketplace [Optional]: A platform for users to sell/buy 3D printable design files.

2. Account Registration

  • You must be at least 18 years old to create an account.

  • You are responsible for maintaining account security and reporting unauthorized access.

  • We reserve the right to suspend accounts violating these Terms.

3. Orders & Payments

3.1 Order Process

  • Custom 3D Printing: Upload your design file (STL/OBJ format) and specify material, color, and quantity.

  • Pre-Made Products: Select items from our catalog and add to cart.

  • Orders are binding once payment is confirmed.

3.2 Pricing & Taxes

  • Current Pricing Structure: All listed prices include shipping fees and applicable sales taxes for orders within [Insert Country/State].

  • Future Changes: We reserve the right to modify this structure (e.g., separate shipping fees or taxes) at any time. Changes will be displayed at checkout prior to order confirmation.

  • Tax Compliance: For international orders, you may be responsible for customs duties or VAT based on your local laws.

3.3 Payment Methods

  • Currently Accepted Method: Payments are processed exclusively through PayPal.

  • Future Payment Options: We may introduce additional methods (e.g., credit/debit cards) at our discretion.

  • Payment Disputes: Report unauthorized transactions to PayPal and us within 7 days.

4. Design & Intellectual Property

4.1 User-Uploaded Designs

  • You warrant ownership or licensing rights to uploaded designs.

  • We may reject designs violating IP laws or containing prohibited content.

4.2 License to Us

  • By submitting a design, you grant us a non-exclusive license to reproduce it solely to fulfill your order.

4.3 Our Copyrights

  • Pre-designed products and website content are protected under U.S. Copyright Law.

5. Production & Delivery

5.1 Production Timeline

  • Standard turnaround: 14 after payment confirmation. Delays will be communicated promptly.

5.2 Shipping

  • Current Policy: Free shipping included in product price.

  • Future Changes: If shipping fees are added later, costs will vary by destination and carrier (e.g., UPS/USPS).

  • Risk of loss transfers to you upon delivery. Tracking numbers provided.

5.3 International Orders

  • You are responsible for customs duties and import taxes.

6. Returns & Refunds

6.1 Custom 3D Prints

  • Non-refundable unless defective or materially deviates from specifications.

  • Submit return requests within 14 days with evidence.

6.2 Pre-Made Products

  • Returns accepted within 30 days if unused and in original packaging.

  • Refund Method: Issued via original payment (PayPal). Shipping fees (if later added) are non-refundable unless the error is ours.

7. Prohibited Uses

You may not use our Services to:

  • Print illegal objects (e.g., weapons, counterfeit items).

  • Reverse-engineer or resell proprietary designs.

  • Disrupt website operations.

8. Disclaimers & Limitation of Liability

  • “As-Is” Service: No guarantees of uninterrupted service.

  • Material Defects: Minor 3D printing imperfections may occur.

  • Maximum Liability: Limited to the order amount paid.

9. Termination

We may terminate access for Terms violations. Close accounts via [Account Settings/Email Request].

10. Governing Law

Governed by the laws of the State of [Insert State]. Disputes resolved in courts in [County Name].

11. Changes to Terms

  • Material changes notified via email/website. Continued use constitutes acceptance.

  • Pricing/Shipping Changes: Effective immediately upon posting.

12. Contact Us

Email: [linqingqun0@gmail.com]

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